How We Rate Casinos
At Code for Aotearoa, we've developed a comprehensive methodology to evaluate online casinos and pokies sites operating in New Zealand. Our ratings help players make informed decisions about where to play safely and responsibly.
Licensing & Regulation
The foundation of any trustworthy online casino is proper licensing and regulatory oversight. We prioritise casinos licensed by recognized authorities including:
- Malta Gaming Authority (MGA)
- United Kingdom Gambling Commission (UKGC)
- Curaçao eGaming Authority
- Local New Zealand licenses and compliance with NZ Department of Internal Affairs guidelines
We verify all licenses are current and that casinos maintain compliance with their jurisdictional requirements. This criterion carries the most weight in our ratings.
Game Selection & Software Providers
We assess the breadth and quality of gaming options available, including:
- Pokies and slot games from reputable developers
- Live casino offerings (live dealers, real-time tables)
- Table games (blackjack, roulette, baccarat)
- Software provider reputation and licensing
- Game variety and regular content updates
We favour casinos partnered with established software providers known for fair gaming and innovative titles.
Bonus Terms & Wagering Requirements
We carefully review promotional offers to ensure fair terms for players:
- Transparency of bonus terms and conditions
- Reasonable wagering/rollover requirements
- Fair maximum cashout limits
- Clear withdrawal restrictions during bonus play
- Realistic bonus conditions that aren't deliberately restrictive
Red flags include hidden clauses, excessive rollover multiples, or unrealistic bonus terms that make winning unlikely.
Payment Methods & Withdrawal Speed
We evaluate the convenience and reliability of financial transactions:
- Multiple payment methods (credit/debit cards, e-wallets, bank transfers, cryptocurrency)
- Fast and reliable withdrawals
- Reasonable processing timeframes (typically 24-72 hours)
- Low or transparent fees
- Secure payment processing and fraud protection
We prioritise casinos offering NZD currency transactions to avoid unnecessary conversion fees.
Customer Support
Quality customer service is essential for resolving issues and concerns:
- 24/7 availability (live chat, email, phone)
- Responsiveness and solution-focused staff
- Knowledgeable support representatives
- Multiple contact channels
- Average response times for inquiries
We test customer support responsiveness and helpfulness as part of our review process.
Mobile Experience
Most online gaming now occurs on mobile devices. We assess:
- Responsive website design optimised for phones and tablets
- Dedicated mobile apps (iOS/Android) where available
- Game performance and loading speeds
- Intuitive mobile navigation
- Full feature parity with desktop versions
NZ players deserve casinos that work seamlessly across all devices.
Responsible Gaming Tools
Player protection is paramount. We check for comprehensive responsible gaming features:
- Deposit limits (daily, weekly, monthly)
- Self-exclusion options
- Cooling-off periods for account breaks
- Reality check reminders
- Links to support organisations like Gambling Helpline Aotearoa
- Age verification processes
- Clear problem gambling information and resources
Casinos with strong responsible gaming commitments receive higher marks in our ratings.
Our Rating Scale
We rate casinos on a scale of 1-10, where:
- 9-10: Excellent – Meets all criteria with outstanding performance across all categories. Highly recommended for NZ players.
- 7-8: Very Good – Strong performance in most areas with minor areas for improvement. Recommended.
- 5-6: Average – Acceptable but with notable weaknesses. Play with caution and manage expectations.
- 3-4: Below Average – Significant concerns in one or more categories. Proceed with caution.
- 1-2: Poor – Serious issues with licensing, security, or player protection. Not recommended.
No casino receives a rating without verified licensing and compliance with NZ gambling regulations. We update our ratings regularly as casinos evolve and new information becomes available.
Always play responsibly and within your means. Our ratings are intended as guidance only. Individual experiences may vary, and players are responsible for understanding local laws and regulations.